As a small business owner in today’s world, you may not have a “home-base” permanent office. In fact, majority of our clients have “virtual offices” where they may have a mailbox or use a desk or conference room as needed, but are otherwise “off the grid” as far as office real estate goes. This saves significantly on cost and creates a lot of flexibility, but for your clients, can being remote be a bad thing? This week, we offer tips on how to stay connected with your small business while remote; no permanent office necessary!
- Have a good Internet presence. Invest in a good website instead of a commercial real estate lease. Be sure there are multiple ways to stay in touch with obvious, easy-to-use icons and familiar means of contact (phone, email, instant message, etc.). Also be sure your information is clear for what your business does, the how soon they can expect to hear back from you, and your preferred method of contact.
- Stay on top of communication. Step one is having a good outlet for clients and associates to reach you. Step two is actually following up with these communications. Try to response within 24 hours to any inquiry, even if you are unable to help the individual. Being non-responsive is a quick way to get the word spread that you aren’t one to do business with. In today’s day and age, time is seriously money, and quick and efficient turn-around with effective communication is the gateway to many client’s hearts (and wallets).
- Be reachable, even when you aren’t. We are all for work-life balance, and by no means suggest you be instantly available 24/7. You deserve down-time too! But give clients a way to always feel like they can send a ping out to you and feel confident you will receive their message. Phone answering services are fantastic for this, and has the added benefit of giving your business a professional edge. Instant messaging and email are also useful tools, so long as you actually utilize them and try to stay within that 24 hour rule.
- Have dedicated business hours. Make sure these are clear on your website and take them to heart; you don’t want a potential client calling multiple times when you say you’re available, and end up not being reachable. Meetings happen, surely, but do your best to have a standard window of time each work day when you can usually be contacted.
- Give the sense of stability. Even if you alternate days working from a co-working space, the Starbucks down the street, your den, and the library, do your best to meet clients in a consistent professional space. Denver Virtual Offices offers conference room rentals all over the Denver Metro Area to meet your needs at affordable rates, and can all be booked online 24 hours a day. Having a consistent mailing address that isn’t just your house for snail mail and packages is also significant to many clients and keeps your privacy secure.
The remote-working lifestyle suits many, but it’s important to take the time to ensure it suits your clients and associate as well. At Denver Virtual Offices, we cater to the needs of the small business owner that thrives on flexibility. Whether you need a place to work, a smiling voice to answer your phone, or a desk presence to sign for packages, we are always happy to help cater to the office-less! For more information, feel free to call us at 1-855-933-6837, or via email at firstname.lastname@example.org.